- Magento Open Source: 2.3.x - 2.4.x
- Adobe Commerce (EE): 2.3.x - 2.4.x
- Adobe Commerce Cloud (ECE): 2.3.x - 2.4.x
Magento 2 WhatsApp Chat
Magento 2 WhatsApp chat by CodeDecorator allows customers to connect with store owners via the WhatsApp application. Customers can contact store owners via the web and mobile to solve their queries or doubts. Use WhatsApp as your user experience increment tool and reach out to a maximum customer base.
Major Advantages
- Allows store owners to do live chatting and direct with customers via WhatsApp.
- Quick & easy support experience for customers.
- It is capable of a mobile application or web application.
- Redirect customers to WhatsApp in no time..
- Set as per your store's required and blank position.
- Admin can show on the product page only using the configurable option.
People are now increasingly using social platforms for communication and WhatsApp is the widely used application for instant communication. WhatsApp is a simple application so people check their WhatsApp regularly. It is the first choice when it comes to communicating with businesses. With this idea, CodeDecorator develops a Magento 2 WhatsApp chat module for ease of business communication.
WhatsApp Chat is practical to use as it allows your customers to contact you instantly. Consumers have a lot of questions when buying a product online and when making a special purchase. To resolve their queries, customers want immediate feedback instead of waiting for a long time. At that time, to enhance the customer experience as well as increase customer trust and loyalty; the Magento 2 WhatsApp Chat extension allows the store owner to offer live chat, instant, and personalized customer support.
BENEFITS
The benefits of using Magento 2 WhatsApp Chat Extension
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The extension is so easy to configure as it does not require any technical or coding skills. All options are self-explanatory so you don’t need to bother about complications.
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WhatsApp application is popular for its quick connection. Give your business a chance to increase its trustworthiness.
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When customers find out about WhatsApp support or connection options they will never hesitate to connect using WhatsApp.
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Our extension supports Mobile applications as well as Web Applications.
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The WhatsApp application is itself a trusted platform and if your store is integrated with the WhatsApp chat application it will impact your trust factors too.
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Admin can define the position of the WhatsApp chat icon as per their requirements. Our extension gives options like in top (left, right) and in bottom (left, right).
Some Facts about WhatsApp Chat
We all know about WhatsApp and its popularity. But if we see it from a different perspective of this application we will get to know that 80% of customers prefer chatting applications for communication with businesses. As it's convenient and a time saver for them. Admin who is using WhatsApp for their customer support see 20-30% increment in their customer satisfaction rate. If we see from a sales perspective it increases 15-20% as it provides timely responses. Also as part of this automated replies increased by 50% higher open rate which is 98% chance of opening your messages or reply compared to traditional emails.
Customers can use this feature to contact the store owner on their mobile and web. Once you have configured this Magento module, you need to enable it from the store backend and enter the WhatsApp contact number for better user convenience. You can also customize the contact button and its place based on your website and easily enable/disable it from the backend. Our extension is free and gives competitive features that you can give a try and increase your reach today.
Links
VERSION LOG
Minor Update and Bug Fixes
1 January 2025Ensured full compatibility with Magento 2.4.7.
Extension Launched
2 January 2018Extension launched on our Marketplace
Retailer & Businesses that trust us
