
Customizing the Override Comment History Order in Backend allows Magento 2 store owners to tailor the display of order comments to their business requirements. This functionality is particularly useful for aligning the order timeline with operational priorities, such as emphasizing customer-specific notes or highlighting staff actions. By reordering comments, businesses can reduce confusion, enhance order tracking, and improve communication between team members. Such flexibility leads to better customer satisfaction and operational efficiency, making it an invaluable feature for modern e-commerce.
We have recently worked on backed for one of customer who wants additional information in the comment history form so we have override the following layout in order to make it work.
We have override both sales_order_view.xml with order_history block name.
<?xml version="1.0"?>
<page xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:noNamespaceSchemaLocation="urn:magento:framework:View/Layout/etc/page_configuration.xsd">
<body>
<referenceBlock name="order_history">
<action method="setTemplate">
<argument name="template" xsi:type="string">Codedecorator_Learn::order/view/history.phtml</argument>
</action>
</referenceBlock>
</body>
</page>
You can now copy the history.phtml from the core and paste in your module and you can easy customize it or add new fields in your form.
Overriding the Comment History Order in Backend for Magento 2 is a practical customization that can greatly enhance order management. By tailoring the comment sequence to specific business needs, such as adding additional information or prioritizing updates, store owners can streamline workflows and improve operational efficiency. Whether it’s for better communication among team members or ensuring clarity in the order timeline, this feature is a valuable addition for any e-commerce store aiming to optimize its backend processes.
Happy Coding!!
Share Post
Comments (1)
Ashish Saxenasays:
January 20, 2023 at 4:23 pmIt’s explain so clearly and too easy to implements