How to Cancel Order in Magento 2 – Without Extension

Order management is one of the key aspects of a Magento 2 store owner. There are cases when customers want to cancel orders because of some reasons, such as wrong product choice, payment problems or they have changed their mind. Knowing how to cancel order in Magento 2 ensures smooth order management and enhances customer satisfaction.

In this guide, we’ll walk you through the steps to cancel order in Magento 2.

Common Reasons for Order Cancellation in Magento 2

Order cancellations occur for various reasons in eCommerce operations. These are the most common scenarios that require store administrators to cancel orders:

1. Customer-Initiated Cancellations

After making the order, customers can ask to have their order cancelled- this can be because of having a change of mind or having found a lower price in another store or because the customer has decided that they do not need the product anymore. When this happens, Magento 2 gives the store admins the ability to cancel the order in the backend so long as it remains in the Pending status. To be more flexible, it is better to use tools that will assist with Magento 2 cancel processing order workflows.

2. Out-of-Stock Items

There can be stock shortages between placing and fulfillment of orders. In case of out-of-stock, the store admin may have to cancel the order in Magento 2. The dashboard of Magento allows one to cancel orders quickly to fix the inventory problems and manage the expectations of customers.

3. Invoice Already Generated

Sometimes, an order may need to be canceled even after an invoice has been created. While native Magento 2 does not support order cancellations post-invoicing, you can rely on specialized extensions built for Magento 2 cancel order after invoice functionality. These tools provide the flexibility needed to handle such edge cases.

4. Fake Purchases

Some orders can be marked as suspicious or fake by the fraud detection systems or manual reviews. In these cases, store admins will have an opportunity to cancel the order in Magento 2 backend quickly to save the store against revenue losses and chargebacks.

5. Payment Failures

Other frequent causes of order cancellations are payment problems, e.g. declined cards, expired payment methods, or gateway timeouts. To deal with such failed transactions, Magento has easy backend options that allow it to cancel the orders that have failed.

How to Cancel Order in Magento 2 – Step-by-Step

Follow these four simple steps to cancel an order manually from the Magento 2 admin panel:

Step 1: Log in to the Magento 2 Admin Panel

Go to your Magento 2 backend and navigate to: Sales > Orders

Step 2: Locate the Order to Cancel

Locate the order you wish to cancel in the grid, then click ‘View‘ in the Action column.

Step 3: Cancel the Order

Click the ‘Cancel‘ button located in the top action bar of the order details page.

Step 4: Confirm cancellation when prompted

Click ‘OK‘ to confirm and process the cancellation.

Limitations of Default Magento 2 Order Cancellation

Although Magento 2 can be used to cancel manually, there are certain disadvantages:

• No automated cancellations for failed payments.
• No partial cancellation- the cancellation of the order is the only possibility.
• Customers have no customer self-service to cancel orders.

To overcome these limitations, consider using Magento 2 Cancel Order extension that enhance order management.

Knowing how to cancel order in Magento 2 is essential for store owners. The default process is functional but with the help of dedicated extensions, one can save some time and improve customer experience.

Need some clarifications on how to manage orders in Magento 2? Comment below! 

Are you looking for good product return management extension for magneto to don’t forget to checkout our extension RMA for Magento 2.